Duties and responsibilities include, but are not limited to:

• Provide quality customer service in accordance to set KPIs and service standards.
• Accept bookings & orders placed by customers.
• Keep up to date with the latest product, marketing and service information for the delivery of service to customers.
• Demonstrate good telephone etiquette when dealing with both internal and external customers.
• Understand SOP (standard operating procedure) of Air and Sea document handling.
• Listen, probe and question in order to clarify and understand customers’ needs.
• Follow-up on complex cases to ensure customer satisfaction.
• Provide customers feedback for continuous improvements.
• Report to Manager every week about status of all clients

Education

• Diploma/degree in any fields.
• Knowledge of customer service…

Experience

• Experienced in relevant position in 1-2 years.

Required Skills

• Good Korean communication is preferable 
• Customer oriented with good interpersonal and communication skills.
• Proficient in Microsoft Office applications.
• Highly adaptable to a fast-paced and dynamic environment. 
• Decisive and able to analyze/resolve complex problems for customers.
• Able to work under pressure and handle high volume of work.
• Others: Good knowledge of Korean market is preferable.

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức
• Lương: Cạnh tranh