Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location…
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record “solutions” in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.
Yêu Cầu Công Việc
Major in Business Administration, Accounting, International Business, Commerce... .
Fluent in Vietnamese and basic English.
Knowledge of html is a plus.
Personal skills, time management skills and task management skills.
Can-do attitude, urge in learning and development, especially in adapting new software and systems.
Eyes for details and good organization skills.
High sense of discipline and confidentiality.
Ability to work in multicultural teams
Thông tin khác
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
Công Ty TNHH Corsair Marine International
Qui mô công ty: 100-499
History Seawind Catamarans is Australia’s premiere designer of performance cruising sail catamarans, producing some of the world’s best designs that are...Chi tiết
History
Seawind Catamarans is Australia’s premiere designer of performance cruising sail catamarans, producing some of the world’s best designs that are sold all over the globe. With over 30 years experience manufacturing and designing multihulls, the company has grown from strength to strength since the company’s inception in 1982 when owner and Managing Director, Richard Ward, started building off the beach catamarans. As an experienced yachtsman who has competed in the Sydney to Hobart yacht race and cruised the world, Richard Ward has built the company up from grass roots but always with a philosophy of building safe and well performing sailing boats.
In October 2010 Seawind acquired Corsair Marine, the world’s foremost trailer trimaran manufacturer who has built over 1,600 boats during their 25 year history. Having spent 20 years manufacturing in North America, Corsair Marine relocated their management and manufacturing facility to Vietnam. For over 6 years Corsair have been building high performance, light weight composite boats built from fibreglass and carbon, using the latest technology including resin infusion and vacuum bagging. Seawind have relocated the production of all three Seawind models to the Corsair factory, along with their own team of shipwrights, high skilled tradesmen and management to oversee the manufacturing and to also cooperatively develop the manufacturing techniques of Seawind and Corsair.
The Seawind Group now employ over 200 staff stretching over two continents with more than 20 agents internationally and exporting to all parts of the globe. With six production catamarans and five production models and the production capabilities, the Seawind Group are placed as the fourth largest multihull manufacturer in the world.
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