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PepsiCo Foods Vietnam Company

Customer Service Specialist (Contractor)

PepsiCo Foods Vietnam Company
Ngày cập nhật: 28/06/2024

Thông Tin Tuyển Dụng

Phúc lợi

  • Laptop
  • Du Lịch
  • Chế độ thưởng
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc

1. Order management

  • Accountable for the life cycle of a customer order, ensure on-time & in-full delivery and accuracy of sales order quantity and pricing.
  • To provide Sales Team and Customers with information on order and delivery status, stock availability, backorders, customer credit status, and late payment.
  • Manage and enhance relationships and processes both internally and externally with customers.
  • Process payment for trade promotion program, tool of trade allocation accurately and on-time.
  • Implement initiatives to achieve KPI metrics, including Case Fill Rate (CFR) and order processing accuracy.

2. Customer complaints handling

  • Efficiently and effectively address all customer complaints in accordance with company policies.

3. Reporting

  • Responsible for daily CFR report and analyze reasons for shortages in customer purchase orders and failed deliveries.
  • Collaborate with stakeholders to implement actions aimed at improving service levels by enhancing CFR.
  • Support Sales Team with routine sales reports such as Month-to-Date (MTD) Sales and daily or weekly pending Sales Order reports

4. Team engagement

  • Proactively share new system/process knowledge and lessons learned from mistakes to enhance the team's overall quality
  • Assist and support other team members as needed

Yêu Cầu Công Việc

- Associate-degree or equivalent

- Minimum of 1 year of relevant work experience in Customer Service, Supply Chain, Order Management, or Sales Administration is preferred

- Proficiency in Microsoft Office applications (Word, Excel)

- Experience with ERP software (Oracle, SAP) is advantageous

- Strong customer service and communication skills

- Willingness to work overtime as required

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức
  • Lương: Cạnh tranh

Giới thiệu về công ty

PepsiCo Foods Vietnam Company

https://www.pepsico.comQui mô công ty: 100-499
PepsiCo is one of the world's leading foods and beverages companies whose products are enjoyed by consumers more than 1 billion times a day in more than 200...Chi tiết

Customer Service Specialist (Contractor)

PepsiCo Foods Vietnam Company

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Giới thiệu về công ty

PepsiCo Foods Vietnam Company

Thông Tin Tuyển Dụng

Customer Service Specialist (Contractor)

Địa điểm

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Hỗ Trợ Ứng Viên: (84.28) 3822-6060 hoặc (84.24) 7305-6060
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