Leading the Supply Chain customer care operations team to provide the best service to stores and customers
Ensuring right stock availability, right time, and right quality
Monitoring data and metrics to drive operational efficiency and cost-effectiveness
Key Accountabilities:
1. Planning and Budgeting
Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations
Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management
Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands
Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction
2. Operational & Inventory Management
Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores
Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions
Identify and implement best practices to optimize inventory management, distribution, and product availability
Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content…)
Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand
Gather and incorporate customer feedback to enhance the overall customer experience
3. Supply Chain Stakeholder Management
Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems
Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications
Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment
Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function
Yêu Cầu Công Việc
Bachelor’s Degree in Business Administration, Supply Chain, Logistics or a related field
07+ years of experience in supply chain operations, customer care or retail management
Strong analytical and problem-solving skills with the ability to interpret data, make data-driven decisions and perform root cause analysis
Strong customer & result orientation, emphasis on service quality, and ability to adapt
Excellent communication and stakeholder management skills; conflict resolution skills
Respond quickly to urgent situations
Excellent organizational skills, ability to prioritize tasks and meet constant deadlines with strong attention to detail and quality control
Fluent English in Speaking and Writing
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
Highlands CoffeeNgười liên hệ: HR Dept
https://careers.highlandscoffee.com.vn/Qui mô công ty: 10.000-19.999
The brand originates from Vietnamese coffee. From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee® was born with the ambition to...Chi tiết
The brand originates from Vietnamese coffee.
From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee® was born with the ambition to elevate Vietnam's long-standing coffee heritage and spread the spirit of pride, harmoniously connecting tradition with modernity. Starting with packaged coffee products in Hanoi in 2000, we quickly developed and expanded into a famous coffee shop brand, continuously expanding our domestic and international operations since 2002.
Over the years, we have continuously brought delicious and richly-flavored coffee products into a comfortable and elegant space. Our cups of coffee are not just a familiar drink, but also carry with them a cultural mission that reflects a part of modern Vietnamese life.
Until now, Highlands Coffee® still maintains the manual coffee sorting process to select the best quality coffee beans, freshly roasted every day, and serve our customers with a bright smile. Our secret to success lies in the excellent space, excellent products, and attentive service at an affordable price.