Purpose of the position:
This position is an overall import and addition service operational. The role will be key interface between clients assigned and all relevant divisions, subcontractor. He / She is responsible for supervise, manage instruction orders and completing process as mentioned SOP.
Main Duties & Responsibilities:
- They will generally be responsible for managing the full import process from start to finish to achieve KPI asset. Follow both customers SOP and internal SOP (if applicable)
- Liaising with oversea offices, other relevant departments and 3rd party vendor to arrange booking order.
- Manage customer’s order instruction to ensure processing with oversea offices, relevant departments and 3rd party vendor.
- Expediting / routine follow up on status of shipments to ensure that oversea, 3rd party vendor arrange to load, pick up goods as plan
- Tracking of incoming shipments and send update to oversea agent & customer for any delay ETA
- Handling the incident, pre-claim and feedback to customer’s inquiries, complaints, follow up Claims up to finalize and close.
- Attend to co-ordinate for inspection and necessary survey of abnormal goods during transit at airport, seaport along with oversea offices, airline, shipping line, survey, insurance.
- Escalate any unresolved issues or risks to next management level
- Sending shipment list and report data to customer timely as per SOP specific.
- Verify oversea invoice to approve and post in CW1 systems
- Checking and verifies 3rd party invoice obtain approval from respective department head and forwards these to finance for payment.
- To issue debit note/proforma invoice and book accrual cost in shipment/console and ensure billing/costing on time
- Filing and keeping records of shipment documents
- To report and feedback on irregularities, pre-claims, and problems to Team Leader and Line Manager
- To back up other operation teams
- Any other duty that may assigned by manager and the company.
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