· Update the price list on the system.
· Rate quotation to internal group and Customer.
· Negotiate rate/space with shipping lines and match with customer needs.
· Checking contract & update rate sheet
· Create & maintain relationship with Carriers.
· Check mail and reply to customer emails, support customers to answer questions, update information and solve price problems related to shipments.
· Support customer service in customer query resolution and exception handling
· Send accurate information to Operation department to make correct and timely documents for the shipment, avoiding delay or incorrect information leading to additional costs.
· Regularly proactively update information about prices and spaces from shipping lines and make reports for direct managers to control and update ships/space/price.
· Report to manager or upper level when required.