Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Due to focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Manager – Customs Brokerage as below:
Job Description
Operations
- Ensure that all customers are on a direct representation agreement.
- Ensure no duty/VAT unbilled.
- Ensure all classification instructions for all shipments for all customers.
- Monitor undischarged Transit forms.
- Monitor duty deferment usage and levels.
- Monitor license/visa applications.
- Ensure all documentation present for archiving purposes.
- Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans.
Finance:
- Follow up the customs guarantee for various operations.
- Follow up refunds with customs authorities.
- Follow Account Receivable (AR) report – review, delegate, and chase.
- Ensure every account has a credit limit and check for credit extension when needed.
- Department Profit and Lost (P&L) – review, identify, plan.
Sales:
- Make Retention/Sales calls as per target.
- Ensure all new business is transitioned correctly.
- Report all calls - sales activities in Team sell and retention calls in the Retention database.
- Issuance of customs proposal.
People:
- Train, motivate, challenge and mentor other employees.
- Conduct annual reviews for employee retention program – against company and job expectations.
- Create personal development plan with each employee. Set up, plan training and follow-up.
- Assist supervisor and key staff with goal setting and monitoring development.
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plan.
System:
- Audit of files in accordance with requirement/ policy.
- Management of customs system
- Send client report requests through the available database from company system.
- Promote productivity tools using company tools, system & process.
- Be open to implementing new system changes and enhancements into your department.
Culture: Proactively promote the company’s 10 cultural attributes.