Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context.

Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.

Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs

Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.

Reporting to General Manager/CC Director for any abnormalities in operation

Developing personal performance and team members such as training, briefings, seeking information latest, and others

Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments

Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client

Monitor & Provide Activity Report as defined by the project & clients

Attending periodic meetings with Clients to share insights and highlights of operation.

Attending to ad-hoc tasks as assigned by the General Manager or Client.

At least Bachelor’s degree in business administration or any field

Good at English both spoken and written

At least 1 year experience in the same position or 3 years in a Supervisor position above.

At least 3 year-experience in leading a telesales team/Call Center

Experience in managing to performance targets desired 

Disciplined and high motivated to motivate and encourage team for improvement 

Proven ability to do staffing and scheduling 

Ability to effectively manage cross-functional projects

Ability to do multitasks and highly adapt to constantly changing environment 

Excellent oral, written and interpersonal communication skill 

Demonstrated problem-solving skills, strategic and analytical capabilities 

Intermediate to advanced reporting skills 

13th-month salary.
Insurances followed Vietnamese Labor Law.
Promotion opportunities, salary increase once/year.
Periodical bonus: twice/year.
Bonuses, gifts for Holidays.
Activities: Birthday party, Town Hall, Employee engagement activities.