- Manage reception operations, ensuring efficient check-ins/check-outs and high guest satisfaction.
- Supervise, train, and support reception staff to maintain service standards.
- Coordinate with other departments to address guest issues and needs.
- Create and manage staff schedules, including handling peak times and holidays.
- Prepare and present performance and issue reports to the Board of Directors (BOD).
- Oversee billing and payment processes, ensuring accuracy.
- Implement improvements to enhance reception service and efficiency.
- Build strong guest relationships, handling complex requests and issues.
- Keep the reception area clean, organized, and welcoming.