Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Yêu Cầu Công Việc
One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge and computer skills required.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Organized, can multi-task, good problem solving skills and detail-oriented.
Được biết đến là một trong những tổ hợp giải trí lớn nhất Việt Nam, The Grand Ho Tram cách Thành phố Hồ Chí Minh khoảng hai tiếng rưỡi di chuyển và bao gồm...Chi tiết
Được biết đến là một trong những tổ hợp giải trí lớn nhất Việt Nam, The Grand Ho Tram cách Thành phố Hồ Chí Minh khoảng hai tiếng rưỡi di chuyển và bao gồm hai khu nghỉ dưỡng 5 sao: InterContinental® Grand Ho Tram và Holiday Inn Resort Ho Tram Beach với số lượng phòng nghỉ lên đến 1100 phòng.
Với hơn 15 nhà hàng và quầy bar, 8 hồ bơi, 2 Spa đoạt nhiều giải thưởng danh giá và hệ thống sân golf The Bluffs hàng đầu Châu Á được thiết kế bởi golf thủ huyền thoại Greg Norman, The Grand Ho Tram tự hào là điểm đến thú vị, chứa đựng những trải nghiệm hấp dẫn, chắc chắn sẽ làm hài lòng du khách từ khắp mọi nơi.
Lưu
