Responsibilities

• Represen EY Airline to recieve booking from customers.
• Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
• Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
• Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
• Coordination with Space Control & Sales for booking orientation & handle reservation
• Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.
• Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies.
• AWB stock control.
• Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
• Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
• Perform other duties as assigned.
• Working at: Chamvit Tower | 117 Tran Duy Hung, Cau Giay, Ha Noi.

Qualifications

• Fresher/newly-graduate or 1 year of experience in Aviation/GSA/Air Forwarder.
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic, Logistics, Supply Chain.
• Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo Basic.
• Good in English.
• Good in Microsoft Office Suite (Word, Excel, Outlook).
• Be willing to work overtime and follow the airline's work schedule.
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Positive attitude and a willingness to learn

Benefits

• Competitive salary and benefits package
• Opportunity to extend labor contract base on the business situation
• Opportunity to work in a fast-paced and dynamic environment
• Opportunity for professional growth and development

• Bằng cấp: Đại học
• Độ tuổi: Không giới hạn tuổi
• Hình thức: Nhân viên chính thức, Thời vụ/ Nghề tự do
• Lương: Cạnh tranh