Job Overview
Synopsys APAC IT team is seeking for an IT Helpdesk, who mainly engages IT services with internal user, in charge of IT helpdesk and system administration domain.
Responsibilities and Duties
The work scope includes IT helpdesk and system administration domain with great learning space in IT area.
1. IT Helpdesk Support
· Provide technical support for laptop, PC, IT collaboration hardware/software services.
· Maintain and resolve problems with laptop/PC hardware, software, and network connectivity.
· Communicate with end-users and provide basic training, guidance, and solutions.
2. System Administration
· Monitor system performance and troubleshoot issues & implement backup and disaster recovery plans.
· Ensure system security and compliance with policies and procedures.
3. Other Responsibilities
· IT hardware procurement, logistic operation support, and asset management.