Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;
Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;
Major Responsibilities
Responsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;
Consulting customers/agents on products and services as well as giving them quotations accordingly;
Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;
Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);
Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;
Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;
Coordinate with other departments to ensure all services are booked and ready for your booking;
Understand the price structure, responsible the accuracy of data upload into system;
Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);
Follow up the payment with agents/ suppliers in cooperation with the accounting department;
Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;
Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;
In case of complaints, be aware and follow the internal communication – flow system for complaints;
Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;
Note: this description includes the mentioned duties/extended duties can be extending during assignment.
Yêu Cầu Công Việc
Job requirements: (i.e. education, work experience, skills, attitude)
· Minimum 1 years working in tourism, preferably in inbound (international);
· Excellent communication skills in English & Spanish or Italian speaking market (writing & oral), any additional spoken language is an advantage;
· Mature and experienced in negotiation & commercial thinking;
· Able to work both independent and as part of a team;
· Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;
· Ability to work under high work load pressure;
Benefits:
· Attractive Income Negotiable;
· Stable job. Friendly, professional working environment;
· Colleagues friendly and helpful;
· Health insurance and social insurance;
· Yearly review salary;
· 12 days’ annual leave per year;
· Career development will be offered commensurate with the responsibilities and qualifications;
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Hình thức: Nhân viên chính thức
Lương:
Cạnh tranh
Giới thiệu về công ty
ASIAN TRAILS - CÔNG TY TNHH DU LỊCH ĐƯỜNG MÒN CHÂU ÁNgười liên hệ: Phòng nhân sự
https://www.asiantrails.travel/Qui mô công ty: 25-99
Founded in 1999, Asian Trails prides itself on its extensive specialized knowledge, expertise and integrity that has been the cornerstone of a “yes, we can”...Chi tiết
Founded in 1999, Asian Trails prides itself on its extensive specialized knowledge, expertise and integrity that has been the cornerstone of a “yes, we can” attitude. Our services range from tailor-made and wholesale leisure programs, MICE and corporate travel planning, and an extensive variety of theme-based programs – ranging from art, history or adventure – throughout Asia. Headquartered in Bangkok, the group continues to provide client-focused destination management services in all of its own-operated destinations; Cambodia, China, Indonesia, Laos, Malaysia, Myanmar, Singapore, Thailand and Vietnam.