1. Main Responsibilities:
This position requires experience in executing business strategies and plans, as well as building and managing customer relationships. A good understanding of e-commerce is essential.
Business Planning:
- Assist the Deputy Director in developing business plans for each project and phase of the company.
- Support and propose suitable Marketing and Sales strategies.
- Collect and analyze competitor and market information.
- Monitor business performance in the markets where the company operates.
- Build, develop, and manage relationships with the company's customers.
- Track and continuously improve customer strategies with superiors to seek new customers, retain current customers, win back lost customers, reduce churn rate, etc.
- Monitor team workloads and allocate resources efficiently, especially in emergency situations.
Project Management:
- Develop plans and ideas for the company's projects.
- Assist the Deputy Director in supervising and managing the company's projects.
- People Management:
- Organize daily, weekly, and monthly meetings.
- Motivate and inspire direct subordinates to achieve the company's goals, as well as team and individual objectives.
- Supervise the performance of direct reports and promote continuous improvement.
- Support the development and establishment of KPIs for the teams.
Reporting and Other Tasks:
- Promptly and swiftly update the Deputy Director on work progress and reports.
- Assist in compiling weekly, monthly, and annual business reports.
- Handle tasks as directly requested by the Deputy Director.