I. Job Overview

This position is responsible for overseeing the airfreight product performance including operations & customer services

II. Roles and Responsibilities

• Responsible for overall airfreight product performance
• Work closely with Airlines & Commercial Team for the product development, client solution and growth plan
• Responsible for client implementation and managing the customer service & daily operation
• Follow the customer’s KPIs and SOPs strictly
• Monitor the KPIs and internal SOPs of the team carefully
• Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
• Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
• Ensure maintain high levels of Customer Service & operation smoothly
• Train & coach all staffs the internal systems and find ways to automate the process than manual process.
• Build and maintain the good relationship with airlines and customers
• Control the operation cost effectively, find the solutions to improve the cost if any
• Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
• Coordinate to ensure our service commitments fulfilled and meeting customers' requirements

  Internal documentation process:

• Docs should be issued correctly:
• File must be completed before deadline
• Update the rate, schedule, information from airlines on time & exactly

  Take care Internal & External customers

• Take care customer careful & satisfy the customer requests
• Work closely with others BUs to get the full information to handle the shipment
• Support others BUs to provide the best service to the customers
• Follow the customer KPIs and SOPs

YÊU CẦU CÔNG VIỆC

• Degree holder in Global Supply Chain, Logistics or Transportation is preferred.
• Minimum  6 years’ experiences in air freight industry and at least 2-years in managerial experience.
• Good understanding and experience in air freight consolidations, airline operations, airport operations.
• Understanding of verticals likes DG, E-commerce, Chinese is a plus.
• Independent, strong leadership, team spirit, highly adaptable
• Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skill, can meet tight deadlines
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office – Excel, Word and PowerPoint
• Fluent written and spoken English

• Degree: Bachelor
• Age: 28 - 45
• Job type : Permanent
• Salary: 25 Mil - 30 Mil VND