Duties and Responsibilities:
Establish and maintain good relationship with customer by:

• Receive and respond to customer complaints, aiming to resolve the issue at the earliest
• Analyze complaints to understand the root cause and identify trends or recurring problems
• Communicate with other departments to resolve complaints, ensuring a consistent and fair approach

Job Requirements:

• At least 01-year experience related in: Customer Service, Call Center.
• Excellent & clear communication skill.
• Proven experience as a Complaints Manager or similar customer service role
• Strong problem-solving abilities
• Ability to work well under pressure and handle difficult situations
• Working experience in the medical industry is an advantage.
• English communication skill.
• Flexible with work schedules/shifts and work arrangements.
• Customer Service mindset.
• Can work in shift.

• Age: Unlimited
• Job type : Permanent
• Salary: Competitive