Responsibilities:

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Receive and respond to customer's feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.

Requirements:

• Experienced in customer care or call center is an advantage.
• Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.0 or equivalent)
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment
• Skills in using computers and office software (Excel, Word).
• Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
• Have responsibility, adaptability, and the ability to handle work pressure.
• Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well-being for nighttime work.

• Degree: College
• Age: 22 - 35
• Job type : Permanent
• Probationary period: 2 Month
• Working time: Shift 1: 8 PM - 4 AM, Shift 2: 4 AM - 12 AM (5.5 days per week)
• Training opportunities:

  Youthful, modern, and comfortable working environment.
  Opportunities for skill development and personal growth.
  Flexible working hours.

• Benefit:

  Salary: 10,000,000 - 12,000,000 VND + KPI bonus + Allowance
  Comprehensive training and provided with relevant materials.
  Supplied with equipment and support necessary for the job.

• Salary: 10 Mil - 12 Mil VND